Thursday, October 23, 2008

Amazon Rocks

I posted a day or two ago on the Livescribe gadget, which I think is known as "the Pulse." I decided to get one and went to their web's "store"; went through all the steps of opening an account; hit "buy" or whatever; and nothing absolutely nothing happens. I am afraid to hit "buy" again, but after awhile I do. Nothing happens again.

This is in the evening, and I call their customer service number. They only answer during business hours.

Today I got back to the matter, and called and got someone at customer service. I hoped to be able to determine (a) whether they had a record of my having bought a Pulse, or maybe two of them, and, if not (b) may I order one over the phone? As to the latter question, No, they do not take orders over the phone. As to the former, they have no record of an order or of my even visiting. I finally said that I would try ordering again from their store, and the gentleman said to call him back if I was not successful.

Then he asked me to rate on a 1 to 5 scale, obviously reading from something, how satisfying was the experience of dealing with him! I said that, within the limitations management imposes on you, I would give you a 5. "You've been great," I said. But overall, I told him, I would have to say a 1 or less as to the "experience."

He said thank you, and to call him back if necessary. Just as I was about to hang up he mentioned, "You might try Amazon. They sell the pen too."

Zowie! Five minutes later (or less), it's ordered and will be here on Monday.

2 comments:

Sean said...

looking forward to Macon's deconstruction of this non-fulfillment experience

Ryan Johnson said...

I’ve read your blog post of the Pulse smartpen and wanted to share some new commercial and demo videos that we just uploaded to the Livescribe YouTube channel: http://www.youtube.com/user/nevermissaword

From now until 12/31/08, you can get 5% off a Pulse smartpen at www.livescribe.com by using SCRIBE5A50 at checkout. Thanks, and enjoy the videos!